Terms of service

Last Updated: October 22, 2026

1. Introduction

Welcome to Warewuxo!

These Terms & Conditions ("Terms") govern your access to and use of our online store, website, products, and related services (collectively, the "Services").

Warewuxo is an online home goods store offering a thoughtfully selected range of home essentials, decorative accessories, cushions, wall art, household products, and other items designed to make everyday living more comfortable, functional, and stylish.

Our store is operated by Xingtai City Chenlie Trading Co., Ltd. ("Warewuxo," "we," "us," or "our").

By accessing our website, browsing our products, creating an account, or placing an order, you agree to comply with these Terms, subject to your rights under applicable law.

If you do not agree with these Terms, please discontinue using our website.

We may update these Terms periodically. Any changes will be published on this page with a revised update date.

2. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable laws or are using our Services with appropriate authorization.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use our website for fraudulent, illegal, or unauthorized activities.

  • Attempt to gain unauthorized access to our systems, servers, or customer accounts.

  • Interfere with the security, functionality, or normal operation of our website.

  • Upload, transmit, or distribute viruses, malicious software, or other harmful code.

  • Provide intentionally false, inaccurate, or misleading information.

  • Copy, reproduce, or commercially exploit our website content without appropriate authorization.

  • Use automated systems to disrupt website operations or place fraudulent orders.

  • Violate applicable laws, regulations, or third-party rights while using our Services.

We reserve the right to restrict or suspend access to our Services when we reasonably determine that these Terms have been violated, subject to applicable law.

3. Product Information

Warewuxo offers a selection of home essentials, decorative accessories, cushions, wall decorations, and other household products.

We make reasonable efforts to provide accurate and complete product descriptions, photographs, dimensions, materials, colors, specifications, and other relevant information.

However, please note that:

  • Product colors may appear slightly different depending on screen settings, lighting conditions, and photography.

  • Product dimensions may vary slightly due to normal manufacturing tolerances.

  • Decorative details, finishes, textures, and packaging may vary between production batches.

  • Product availability may change without prior notice.

  • Product photographs are intended to represent the general appearance of the listed items.

  • Certain products may require assembly, installation, or specific care procedures.

  • Product specifications and packaging may be updated when reasonably necessary.

We encourage customers to carefully review product descriptions, dimensions, materials, and specifications before purchasing.

If you have questions about a particular product, please contact us at [email protected] before placing your order.

Nothing in this section limits your statutory rights regarding products that are defective, misdescribed, or otherwise nonconforming.

4. Pricing and Payment

All product prices are displayed in the currency indicated on our website or at checkout.

Where prices are displayed in United States dollars, they are identified as USD.

We reserve the right to adjust product prices, promotions, discounts, and product availability at any time before an order is accepted.

Price changes will not affect orders already accepted at the agreed purchase price, except where adjustments are required or permitted by applicable law.

The total amount payable, including applicable shipping charges and taxes collected at checkout, will be displayed before you complete your purchase.

Payments must be made using the payment methods available through our checkout system.

Payment processing may be handled by authorized third-party payment service providers.

We do not guarantee the availability of any particular payment method at all times.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

5. Orders and Order Acceptance

When you place an order through Warewuxo, you are making an offer to purchase the selected products.

After submitting your order, you may receive an automated order confirmation or acknowledgment email.

An automated order acknowledgment does not necessarily mean that your order has been formally accepted.

We may review orders for payment authorization, product availability, shipping eligibility, and potential fraudulent activity.

We reserve the right to reject or cancel an order for legitimate reasons, including:

  • Product unavailability

  • Incorrect or incomplete order information

  • Payment authorization failure

  • Suspected fraudulent transactions

  • Shipping restrictions

  • Material pricing or product listing errors

  • Violations of applicable laws or these Terms

If we cancel an order after payment has been collected, we will issue an appropriate refund for the canceled items using the original payment method, in accordance with applicable law.

We will not cancel an accepted order arbitrarily or in a manner that violates mandatory consumer protection requirements.

6. Shipping and Delivery

Warewuxo aims to process and deliver orders in a timely and reliable manner.

Our general shipping arrangements for eligible destinations are as follows:

  • Order Processing Time: 1–2 business days

  • Standard Shipping Transit Time: 7–15 business days

  • Free Shipping Transit Time: 7–15 business days

Order processing time is separate from shipping transit time.

6.1 Shipping Fees

Our shipping rates for eligible destinations are:

Order Value Shipping Method Shipping Fee
$0.00–$74.99 USD Standard Shipping $6.99 USD
$75.00 USD or more Free Shipping FREE

Free shipping eligibility is calculated based on the order subtotal after discounts and before applicable taxes and shipping charges.

Shipping methods, availability, and applicable charges will be confirmed during checkout.

6.2 Estimated Total Delivery Time

Estimated total delivery times, including order processing, are:

Shipping Method Estimated Total Delivery
Standard Shipping 8–17 business days
Free Shipping 8–17 business days

These timeframes are estimates and may vary depending on the shipping destination, carrier operations, customs procedures, public holidays, and seasonal demand.

During peak shopping periods, promotional events, or major holidays, shipping networks may experience delays.

We recommend placing time-sensitive orders in advance.

Delivery estimates do not constitute a guarantee that an order will arrive by a specific date unless expressly stated otherwise.

For complete shipping information, please review our Shipping Policy.

7. International Orders

Warewuxo may accept orders from selected international destinations.

Shipping availability depends on local regulations, logistics service availability, customs restrictions, and other applicable requirements.

International shipments may be subject to customs duties, import taxes, and related charges.

Unless otherwise indicated during checkout, customers may be responsible for applicable import charges, subject to mandatory local laws.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements.

If we cannot fulfill an order because of shipping restrictions, we will notify the customer and arrange an appropriate refund where payment has already been collected.

8. Returns, Exchanges, and Refunds

We understand that customers may occasionally need to return or exchange a product.

Warewuxo offers a standard 30-day return window from the date of delivery for eligible products.

To qualify for a standard return, items generally must:

  • Be unused and in their original condition.

  • Include original packaging and accessories.

  • Show no signs of unauthorized alteration, washing, installation, or damage caused after delivery.

  • Be accompanied by proof of purchase.

  • Meet the requirements outlined in our Return & Refund Policy.

Certain products, including personalized home accessories, custom-made items, or clearly identified final-sale products, may be subject to specific return restrictions where permitted by law.

For customer-preference returns, return shipping costs are generally the customer's responsibility.

If an item arrives damaged, defective, or incorrect, we will review the issue and provide an appropriate resolution.

Approved refunds are generally processed within 5–10 business days after receiving and inspecting the returned product, with additional time potentially required by payment providers.

Refunds will generally be issued to the original payment method.

For complete details, please refer to our Return & Refund Policy.

Nothing in these Terms excludes mandatory refund, cancellation, withdrawal, or other consumer rights provided by applicable law.

9. Order Cancellations and Modifications

If you need to cancel or change an order, please contact us as soon as possible at:

[email protected]

We will make reasonable efforts to accommodate requests before an order has been processed or dispatched.

Once an order has entered the shipping process, changes or cancellations may no longer be possible under our standard procedures.

If your order has already shipped, you may request a return after delivery under the conditions outlined in our Return & Refund Policy.

Any mandatory cancellation rights provided by applicable law will remain unaffected.

10. Product Use and Safety

Our home goods, decorative accessories, cushions, wall art, and household products are intended for their stated purposes.

Customers should carefully review and follow any product-specific instructions, warnings, and safety information.

When using our products, please consider the following precautions:

  • Handle fragile decorative items, glass products, and breakable accessories carefully.

  • Keep small decorative components away from young children where they may present a choking hazard.

  • Keep flammable materials and decorations away from open flames, heaters, and other heat sources.

  • Ensure that wall decorations, shelves, and hanging accessories are securely installed according to the manufacturer's instructions.

  • Follow the recommended cleaning and care instructions for cushions, fabrics, and other textile products.

  • Use household products only for their intended purposes.

  • Do not exceed any stated weight limits or product specifications.

  • Inspect products before use and discontinue use if a product appears damaged or unsafe.

  • Not all decorative accessories are suitable for use as children's toys.

These precautions do not replace any legally required product safety instructions or warnings.

Nothing in this section limits any liability or consumer rights that cannot legally be excluded.

11. Intellectual Property

All original content appearing on the Warewuxo website, including text, graphics, product descriptions, website designs, logos, photographs, and other materials, may be protected by applicable intellectual property laws.

Such content belongs to Warewuxo, its operator, or its respective licensors, as applicable.

You may browse and use our website for lawful personal shopping purposes.

Without appropriate authorization, you may not:

  • Reproduce substantial portions of our original website content for commercial purposes.

  • Use our branding, logos, or trademarks in a misleading or unauthorized manner.

  • Distribute, modify, or commercially exploit protected content without permission.

  • Claim ownership of intellectual property belonging to Warewuxo or third parties.

  • Use website materials in a way that infringes applicable intellectual property rights.

Third-party trademarks and other protected materials remain the property of their respective owners.

12. Customer Accounts and Information

If account registration is available, customers are responsible for maintaining the confidentiality of their account credentials.

You agree to provide accurate, current, and complete information when creating an account, placing an order, or contacting customer support.

You should notify us promptly if you believe your account has been accessed without authorization.

We may take reasonable measures to secure customer accounts and prevent fraudulent activities.

We are not responsible for losses caused solely by circumstances outside our reasonable control, subject to applicable law and our own security obligations.

13. Privacy and Personal Information

Your privacy is important to us.

We collect and process personal information to support order fulfillment, customer service, payment processing, website operations, and other purposes described in our Privacy Policy.

Our Privacy Policy explains the categories of information we collect, how that information may be used or disclosed, and the rights available to customers under applicable privacy laws.

By using our website, you acknowledge that personal information may be processed as described in our Privacy Policy, subject to applicable legal requirements.

Please review our Privacy Policy for additional information.

14. Third-Party Services and Links

Our website may contain links to third-party websites or use external services for payment processing, shipping, analytics, and other business functions.

These third-party services may operate under separate terms, conditions, and privacy policies.

Warewuxo does not control the content, availability, or independent practices of third-party websites.

We encourage customers to review the relevant terms before interacting with external services.

Nothing in this section excludes responsibility that Warewuxo cannot lawfully exclude.

15. Website Availability and Accuracy

We aim to maintain an accessible, functional, and accurate online shopping experience.

However, occasional interruptions or technical issues may occur due to maintenance, system updates, network disruptions, or other circumstances.

We do not guarantee uninterrupted access to every website feature at all times.

We may update website content, product listings, and technical features when reasonably necessary.

We will make reasonable efforts to correct material errors brought to our attention.

16. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its informational content are provided on an "as available" basis.

We do not guarantee that website access will always be uninterrupted, error-free, or free from every potential technical issue.

Product-specific warranties, if any, will be described in the relevant product information or accompanying documentation.

Nothing in these Terms limits or excludes any statutory warranties, guarantees, or consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Warewuxo and its operator will not be liable for indirect or consequential losses arising from website use where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for:

  • Fraud or fraudulent misrepresentation.

  • Death or personal injury caused by negligence where liability cannot legally be excluded.

  • Breach of mandatory consumer protection obligations.

  • Defective products where statutory product liability applies.

  • Any other liability that cannot lawfully be excluded or restricted.

Where permitted by applicable law, any limitation of liability will be interpreted reasonably and consistently with mandatory consumer rights.

We remain responsible for fulfilling our contractual obligations and providing remedies required by applicable law.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify Warewuxo and its operator against reasonable losses, damages, liabilities, and expenses arising directly from your unlawful use of our website or intentional violation of these Terms.

This provision does not apply to losses caused by our own negligence, misconduct, breach of contract, or failure to comply with applicable legal obligations.

Nothing in this section restricts your mandatory consumer rights.

19. Events Beyond Our Reasonable Control

Warewuxo will make reasonable efforts to fulfill its contractual obligations.

However, certain events beyond our reasonable control may temporarily affect website operations, order processing, or delivery services.

Such events may include:

  • Natural disasters or severe weather.

  • Public health emergencies.

  • Transportation disruptions.

  • Government restrictions or regulatory actions.

  • Labor disputes affecting third-party logistics providers.

  • Major telecommunications or infrastructure failures.

  • Other unforeseen events beyond our reasonable control.

If such circumstances affect an order, we will take reasonable steps to communicate relevant delays and provide appropriate assistance.

Nothing in this section removes any refund, cancellation, delivery, or other rights available under mandatory consumer protection laws.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the People's Republic of China, to the extent permitted by applicable law and without excluding mandatory consumer protections that apply in your country or region of residence.

If a dispute arises regarding an order, product, or use of our Services, we encourage you to contact our customer service team first.

Email: [email protected]

We will make reasonable efforts to investigate your concerns and seek a fair resolution.

If a dispute cannot be resolved informally, either party may pursue available legal remedies through a court or other competent dispute resolution body in accordance with applicable law.

Nothing in these Terms prevents consumers from exercising rights or accessing courts and remedies available under mandatory local consumer protection laws.

21. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue in effect to the extent permitted by applicable law.

22. No Waiver

Our failure to enforce any provision of these Terms on a particular occasion does not constitute a waiver of our right to enforce that provision in the future.

Any waiver must be lawful and will apply only to the specific circumstances for which it is granted.

23. Changes to These Terms

We may revise these Terms periodically to reflect changes in our business operations, website functionality, product offerings, or applicable legal requirements.

Any updated Terms will be published on this page with a revised "Last Updated" date.

Where required by applicable law, we will provide additional notice before material changes take effect.

Changes will not retroactively remove rights or materially alter obligations under orders already accepted, except where legally permitted or agreed upon.

We encourage customers to review these Terms periodically.

24. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions, our products, or your shopping experience, please contact us using the information below.

Store Name: Warewuxo

Legal Company Name: Xingtai City Chenlie Trading Co., Ltd.

Registered Business Address:

Room 902, Unit 1, Building 7, Lvzhou Xincheng Residential Community, Ping'an Road, Xiangdu District, Xingtai City, Hebei Province, China

Customer Service Email:

[email protected]

Our registered business address is provided for business identification and correspondence purposes and is not necessarily a warehouse or product return facility.

For product returns, please contact our customer support team to obtain the appropriate return instructions and designated return address.

We are committed to providing clear information, reliable service, and a positive shopping experience.

Thank you for choosing Warewuxo. We appreciate your trust and look forward to helping you create a more comfortable, beautiful, and welcoming home.