Contact Us

Last Updated: October 23, 2026

Thank you for visiting Warewuxo! We are committed to providing a reliable, friendly, and convenient shopping experience. Whether you have questions about our products, orders, shipping, returns, or refunds, our customer service team is here to help.

1. Customer Service

For assistance with products, orders, payments, shipping, returns, refunds, or other inquiries, please contact us by email.

Customer Service Email: [email protected]

Please include the relevant order details in your message so we can assist you efficiently.

2. Order Inquiries

For questions about an existing order, please include:

  • Your full name

  • Your order number

  • The email address used to place your order

  • A brief description of your inquiry

For order changes or cancellation requests, please contact us as soon as possible. Requests depend on the order's processing status. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

3. Shipping and Delivery

Orders are generally processed within 1–2 business days. Estimated shipping transit time is 7–15 business days, making the total estimated delivery time 8–17 business days, including processing.

Delivery estimates are provided for reference and are not guaranteed arrival dates. Actual delivery times may vary depending on the destination, carrier operations, customs clearance, weather conditions, and other circumstances beyond our control.

Shipping Fees

  • Orders of $75.00 USD or more: Free standard shipping.

  • Orders below $75.00 USD: A standard shipping fee of $6.99 USD applies.

Applicable shipping charges and the final order total will be displayed at checkout before you complete your purchase.

For additional details, please visit our Shipping Policy.

4. Returns and Refunds

Eligible items may generally be returned within 30 days, subject to the conditions and exclusions outlined in our Return & Refund Policy.

For return or refund assistance, please email us with your order number, the product name, and a brief description of your request. If an item arrives damaged, defective, or incorrect, please include clear photographs when possible.

Please contact us for return instructions before sending any item back. Refund eligibility, return shipping responsibilities, and refund processing times are governed by our Return & Refund Policy.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us and provide:

  • Your order number

  • The name of the affected product

  • A description of the issue

  • Clear photographs of the item and any visible damage, if applicable

We will review your request and work with you to determine an appropriate resolution in accordance with our applicable policies.

6. Payment and Website Assistance

If you experience difficulties placing an order, completing payment, or using our website, please email us with a description of the issue. If an order has already been created, please include your order number.

For your security, never send your full payment card number, security code, account password, or other sensitive payment credentials by email.

7. Business Information

Store Name: Warewuxo
Legal Business Name: Xingtai City Chenlie Trading Co., Ltd.
Business Address: Room 902, Unit 1, Building 7, Lvzhou Xincheng Residential Community, Ping'an Road, Xiangdu District, Xingtai City, Hebei Province, China.
Customer Service Email: [email protected]

8. Additional Information

For more information about our store and services, please review the following pages:

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

  • Terms & Conditions

We appreciate your interest in Warewuxo and thank you for choosing our store. We look forward to assisting you and providing a positive shopping experience.

Warewuxo Customer Service Team