Return Policy

Last Updated: October 22, 2026

Thank you for shopping at Warewuxo!

At Warewuxo, we believe that a beautiful and comfortable home begins with carefully selected products that bring warmth, functionality, and personality to everyday living.

We are committed to providing quality home goods, decorative accessories, and household essentials, along with a transparent and customer-friendly shopping experience.

We understand that sometimes a product may not meet your expectations. Our goal is to make the return and refund process as straightforward and convenient as possible.

This Return & Refund Policy explains our procedures for returns, refunds, exchanges, damaged or defective products, and order cancellations.

1. Return Eligibility

Warewuxo offers a 30-day return policy, meaning you may request a return within 30 days of receiving your order.

To qualify for a standard return, the following conditions generally apply:

• Your return request must be submitted within 30 days of the delivery date.

• The product must be unused, undamaged, and in its original condition.

• The item must include its original packaging, accessories, manuals, and any accompanying components.

• Wall art and other household products must not show signs of use, washing, installation, modification, or damage caused after delivery.

• You must provide proof of purchase, such as an order number or order confirmation email.

Products that do not meet these conditions may not qualify for a standard change-of-mind return, except where otherwise required by applicable consumer protection laws.

We recommend inspecting your order promptly upon delivery to ensure that the items meet your expectations.

2. How to Request a Return

If you would like to return a product, please follow the steps below.

Step 1: Contact Our Customer Support Team

Email us at:

[email protected]

Please provide the following information:

• Your order number

• Your full name

• The email address associated with your order

• The name of the product you wish to return

• The reason for your return

• Clear photographs of the product, if applicable

Our customer service team will review your request and provide further assistance.

Step 2: Receive Return Instructions

Once your return request has been reviewed, we will provide instructions regarding the return process.

If your return is eligible, we will provide the designated return shipping address and any additional instructions necessary to complete your return.

Important: Please do not ship any items back before receiving return instructions from our customer support team.

Step 3: Prepare Your Return Package

Carefully package the item using its original packaging whenever possible.

Please ensure that all original accessories, components, and included materials are returned with the product.

Fragile home decorations and household accessories should be securely packaged to prevent damage during transportation.

Step 4: Ship Your Return

Send the package to the return address provided by our customer service team.

We recommend using a shipping service that provides tracking information.

Please retain your shipping receipt and tracking number until the return process has been completed.

Returns sent to an unauthorized address may experience processing delays.

3. Damaged, Defective, or Incorrect Products

We make reasonable efforts to ensure that every Warewuxo order is prepared and packaged carefully.

However, if you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible after delivery.

Email us at [email protected] and include:

• Your order number

• A description of the problem

• Clear photographs showing the damaged, defective, or incorrect product

• Photographs of the original packaging, if available

Our customer support team will review your request and determine an appropriate resolution.

Depending on the circumstances, available solutions may include:

• A replacement product

• An exchange for the correct item

• A partial refund

• A full refund

If a return is required due to a confirmed manufacturing defect, shipping damage, or an error made by Warewuxo, we will cover reasonable return shipping expenses.

We may provide a prepaid return shipping label or arrange reimbursement of reasonable return shipping costs.

These procedures do not limit any statutory rights available under applicable consumer protection laws.

4. Non-Returnable Items

Certain products may not qualify for standard change-of-mind returns unless they are defective, incorrectly supplied, or otherwise covered by applicable law.

These may include:

• Personalized or custom-made home products, where applicable.

• Products that have been used, washed, altered, or modified after delivery.

• Decorative items with missing original components or accessories.

• Wall art that has been installed, scratched, modified, or damaged after delivery.

If you are unsure whether a product is eligible for return, please contact us before placing your order.

Nothing in this section excludes mandatory consumer rights concerning defective or nonconforming products.

5. Return Shipping Costs

Return shipping costs depend on the reason for the return.

5.1 Change-of-Mind Returns

If you wish to return an eligible product because you have changed your mind, ordered the wrong item, or no longer want the product, you will generally be responsible for the return shipping costs.

Please note:

• Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

• Return shipping costs may vary depending on your location, package dimensions, weight, and selected shipping carrier.

• We recommend using a trackable shipping service.

• Customers should securely package returned products to prevent damage during transportation.

5.2 Damaged, Defective, or Incorrect Products

If a return is required because you received a damaged, defective, or incorrect product due to an error attributable to Warewuxo, we will cover reasonable return shipping expenses.

Depending on the circumstances, we may:

• Provide a prepaid return shipping label.

• Reimburse reasonable return shipping costs.

• Offer a replacement or another appropriate resolution without requiring the product to be returned.

Please contact our customer support team before arranging a return shipment.

These provisions do not limit any rights or remedies available under applicable consumer protection laws.

6. Refund Processing

Once we receive your returned product, our team will inspect it to confirm whether it meets the applicable return requirements.

We will notify you of the outcome of your return request.

If your return is approved, your refund will generally be processed within 5–10 business days after we receive and inspect the returned product.

6.1 Refund Method

Approved refunds will generally be issued to the original payment method used when placing the order.

Depending on your payment provider or financial institution, additional time may be required for the refunded amount to appear in your account.

6.2 Refund Amount

The amount refunded will depend on the circumstances of the return.

For eligible change-of-mind returns, refunds generally cover the purchase price of the returned product.

Original shipping charges and return shipping costs may be excluded where permitted by applicable law.

For confirmed defective, damaged, or incorrectly supplied products, we will provide the appropriate refund or other remedy required under applicable consumer protection laws.

We will not impose deductions that are prohibited by applicable law.

7. Exchanges and Replacements

If you would like to exchange an eligible product, please contact our customer support team at:

[email protected]

Please provide your order number, the product name, and the reason for your exchange request.

Exchanges are subject to product availability and applicable return eligibility requirements.

7.1 Exchanges for Customer Preference

If you wish to exchange a product for a different style, design, or variation, please contact us within 30 days of delivery.

Depending on availability and the circumstances, we may recommend returning the original item and placing a new order.

Applicable return shipping costs may be the customer's responsibility.

7.2 Exchanges for Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, we will review the issue and arrange an appropriate resolution.

Where applicable, we may provide a replacement product at no additional cost.

If a suitable replacement is unavailable, we may offer a refund or another appropriate remedy in accordance with applicable law.

8. Order Cancellations and Modifications

We understand that you may occasionally need to cancel or modify an order.

If you would like to request an order cancellation or modification, please contact us as soon as possible at:

[email protected]

Please include:

• Your order number

• Your full name

• The email address associated with your order

• Details of the requested cancellation or modification

We will make reasonable efforts to accommodate your request before the order has been processed or dispatched.

8.1 Before Shipment

If your order has not yet been dispatched, we will review whether the requested cancellation or modification can be completed.

If an eligible order is successfully canceled before shipment and payment has already been collected, we will arrange a refund to the original payment method.

8.2 After Shipment

Once an order has been dispatched, cancellation or modification may no longer be possible through our standard order processing procedures.

If your order has already shipped, you may request a return after delivery in accordance with this Return & Refund Policy.

Nothing in this section limits mandatory cancellation or withdrawal rights provided under applicable law.

9. Late or Missing Refunds

If your refund has been approved but you have not received it, please follow these steps:

1. Check your bank account or original payment method again.

2. Contact your credit card company or payment provider, as it may take additional time for the refund to appear.

3. Contact your bank to confirm whether the refund is pending.

4. If you still have not received your refund, contact our customer support team.

Customer Service Email: [email protected]

Please include your order number and any relevant refund confirmation details so that we can assist you.

We will review the status of your refund and provide appropriate assistance.

10. Lost or Damaged Return Shipments

We recommend using a reliable shipping carrier with tracking services when returning products.

Please retain your return shipping receipt and tracking information until your return has been processed.

If a returned package is delayed, lost, or damaged during transit, please contact our customer support team.

We will review the circumstances and any available tracking information to determine an appropriate resolution.

Responsibility for a lost or damaged return shipment will depend on the reason for the return, the shipping arrangements, applicable carrier terms, and relevant consumer protection laws.

Where Warewuxo has arranged or is responsible for the return shipment, we will fulfill our obligations under applicable law.

11. Refunds for Promotional or Discounted Items

Products purchased during promotional events or with discount codes may generally be returned if they meet the applicable return eligibility requirements.

Refunds for eligible promotional purchases will normally be based on the actual amount paid for the returned product, subject to applicable law.

If returning an item affects the conditions of a promotional offer, bundle discount, or other purchase incentive, any adjustment will be handled in accordance with the promotional terms disclosed at the time of purchase and applicable consumer protection laws.

Promotional pricing does not remove statutory rights relating to defective, damaged, or incorrectly supplied products.

12. Consumer Rights

Warewuxo is committed to respecting applicable consumer protection laws.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any mandatory consumer rights or legal remedies available in your country or region.

Depending on applicable law, customers may have additional rights concerning:

• Defective or damaged products

• Products that do not match their descriptions

• Incorrectly supplied products

• Cancellations and withdrawal periods

• Refunds and replacements

• Return shipping responsibilities

Where mandatory consumer protection laws provide greater rights than those described in this policy, the applicable legal requirements will take precedence.

13. Changes to This Return & Refund Policy

Warewuxo may update this Return & Refund Policy periodically to reflect changes in our business operations, return procedures, customer service practices, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

Changes will not retroactively remove mandatory consumer rights or unlawfully alter terms applicable to purchases already completed.

We encourage customers to review this policy periodically.

14. Contact Information

If you have any questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact our customer support team.

Store Name: Warewuxo

Website: https://warewuxo.com

Legal Company Name: Xingtai City Chenlie Trading Co., Ltd.

Registered Business Address:

Room 902, Unit 1, Building 7, Lvzhou Xincheng Residential Community, Ping'an Road, Xiangdu District, Xingtai City, Hebei Province, China

Customer Service Email: [email protected]

Please note that our registered business address is provided for business identification and correspondence purposes. It is not necessarily our warehouse or designated return address.

Important: Please contact our customer support team before returning any products. We will provide the appropriate return instructions and designated return shipping address.

Thank you for choosing Warewuxo. We appreciate your trust and look forward to providing you with a positive shopping experience.